Return Policy

1. Overview

Because every item in our catalog is produced on‑demand specifically for you, we cannot restock returned products. For that reason, we only offer replacements or refunds for items that arrive damaged, defective, or contain a manufacturing error, or for parcels confirmed as lost in transit. Issues caused by incorrect size or color selection, buyer’s remorse, or other preference changes do not qualify for return or refund.

2. Eligibility Window

Issue type - Damaged / defective / misprinted item

  • Submit claim within* 30 days of confirmed delivery

Issue type - Package lost in transit

  • Submit claim within* 30 days after the last estimated delivery date

* Claims submitted outside these windows cannot be processed.

3. What We Need to Process a Claim

  1. Order number & item description
  2. Clear photos (or a short video) showing the defect.
    If multiple items using the same design are affected, include all items in one frame.
  3. Shipping label (for lost‑in‑transit claims, attach the tracking link or screenshot).

Send the above to contact@americanzionist.com or use our Submit an Issue form.

Do not return the product unless our support team requests it. In most cases we can resolve the claim without a physical return.

4. Resolution Options

Free replacement of the affected item(s); or

Refund credited to the original payment method.

  • If your payment currency is non‑USD, the refund will be returned directly to the original source.
  • If USD, you may opt for store credit instead.

5. Non‑Returnable & Non‑Refundable Situations

Scenario Reason
Wrong size, color, or style ordered Customer‑selected specification
Buyer’s remorse / change of mind Custom‑made product
Minor print‑placement variations ≤ 0.5 in / 12 mm (DTG) Standard production tolerance
Sealed personal‑use items (e.g., face coverings) once opened Health & hygiene regulations
Unclaimed shipments or insufficient / incorrect address Reshipment fees apply

6. Lost, Unclaimed, or Returned Shipments

  • Wrong / insufficient address – Once the package is returned to our facility, we will contact you for an updated address; reshipment costs are the customer’s responsibility.
  • Unclaimed packages – Packages not collected within courier time limits are returned to us and, if unclaimed for 30 days, donated to charity. Reshipping is available at your expense.

7. Quality Disclaimer

• Direct‑to‑garment (DTG) prints may vary up to 0.5 in (12 mm) in placement; this is not considered a defect.
• Colors can appear slightly different due to individual screen settings and printing processes.

8. Need Help?

Contact our Support Team at contact@americanzionist.com with any questions about this policy before placing your order. We’re here to ensure you love what you receive.

-----------------------------------------

We reserve the right to update or modify this policy at any time without prior notice. The version published on our website at the time of your claim will apply.